Usually, people during difficult moments and trying times tend to watch out for and be wary of awkward or negative feelings. These feelings vary from anger, frustration, grief, and disappointment. They usually are a byproduct of a challenging phase or problematic situation in a person's life.
Our Lack Of Empathy
When we try to lighten the heavy mood as a form of escape or defense from an awkward or angry assault, we manifest a lack of empathy. When people around us communicate their disappointments and we narrow in on our defense, we become confrontational. The situation becomes stilted and one-sided. Communication and relationship suffer. Again, this is because of a lack of empathy.
Running Away From Pain
Running away from pain is a natural human defense or a form of self-preservation. But the fact is the problem doesn't call for us to fix it or at least the person communicating their pain doesn't want us to. More often, people share the burden of pain, because they need empathy.
The Need For Someone To Listen
Mistakably, we think we need to solve the problem, but people share their problems more because they want someone to listen to them. They want to feel cared for and heard. People want to feel safe and to belong because no one wants to feel alone. How good are we at being empathetic?
See The World As Others See It
We need to put our own visions, perspectives, and opinions aside to see what the person is going through in a situation. This means getting off our high horse or adjusting to a different vantage point to actually visualize the circumstances around the person in a specific problem.
Because we are running away from pain and negativity, we try to deny the person their own access to their feelings. We try to waylay the direction of the communication or lighten the mood because it feels uncomfortable. We do our best to protect ourselves from pain and frustration.
Understand People's Feelings
If we cannot listen to our own pain, our yearnings, and "pesky" frustrations, we cannot accommodate other people's negative feelings as well. We simply cannot do for other people what we cannot do for ourselves.
Please refrain from painting the gray canvass a silver lining. We do this by beginning our rebuttals or stabs at optimism with "at least you" or "it could be worse". These are the last words a person who is in a difficult situation needs. Instead of these opening lines, "It sounds like you are in a difficult place. Tell me more about it.", might make the person feel better.
Our Need For Empathy
We all need a listening ear and a caring soul to help us in difficult times. Empathy takes practice and sets an example for other people to give you the same care as you give them. When we are heard and accepted, we appreciate the usefulness and need for vulnerability and we come to respect people's boundaries and share in everyone's need for love and empathy.