If you've ever had to deal with customer service from a big company, you'll understand the frustration. In January, my aunt passed away, but CitiBank continued to bill her for the monthly service charge on her credit card in February and March. They even added late fees and interest on top of that, despite the fact that the balance was supposed to be $0.00. It had accumulated to around $60.00.

I decided to call CitiBank and inform them of the situation:
"I'm calling to let you know that she passed away in January."
CitiBank: "The account was never closed, so the late fees and charges still apply."
Me: "Maybe you should consider sending it to collections then…"

CitiBank: "Since it's already 2 months past due, it has already been sent to collections."

Me: "So, what will you do when you find out she's deceased?"

CitiBank: "We can either report her account to the frauds division or report her to the credit bureau, maybe both!"

Me: "Do you think God will be upset with her?"

CitiBank: "… excuse me…?"

Me: "Did you actually comprehend what I just told you… about her being dead?"

CitiBank: "Sir, please hold while I transfer you to my supervisor!"

(Supervisor takes over the call)

Me: "I'm calling to inform you that she passed away in January."

CitiBank: "The account was never closed, so the late fees and charges still apply."

Me: "Are you suggesting that you want to collect from her estate?"

CitiBank: "… (stammering) … Are you her lawyer?"

Me: "No, I'm her great nephew." (Provides lawyer information…)

CitiBank: "Could you send us a copy of the death certificate?"

Me: "Certainly." (Provides fax number)

(After they receive the fax)

CitiBank: "Our system is not designed to handle situations like this…"

Me: "Oh…"

CitiBank: "I'm not sure how else I can assist you…"

Me: "Well, if you figure it out, great! If not, you can just keep billing her… I don't think she'll mind…"

CitiBank: "Well, the late fees and charges still apply."

Me: "Would you like her new billing address?"

CitiBank: "That might be helpful."

Me: "(Odessa Memorial Cemetery, #### Hwy 129, plot number given.)"

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with deceased individuals on your planet?!!"